Frequently Asked Questions

Q: Do you sell to the general public? A: Absolutely! Q: Do you have multiple locations? A: Not yet! Be we have a strong online presence and ship across Canada everyday. Q: I don’t see what I want on the website. Do you have it? A: We stock a select number of items in our showroom but have access to much more through the many vendors we buy from. If you don’t see what you are looking for, please Contact Us. Q: I need parts for my equipment, how can I order them through you? A: We don’t stock parts but can source them for you from our parts supplier. We will require the make, model, and serial number of your equipment in order to see if parts are available. Q: Do you stock take-out containers? A: No, we do not carry disposables. Q: Do you stock chef wear? A: We stock chef and cook jackets, shirts, pants, aprons and hats. We do not stock footwear. Q: Do you service restaurant equipment? A: Our partner company, CRS Tomnor, certainly does. Please contact them at 778-484-8975 or Contact Them. Q: Do you stock used equipment? A: As a general rule, we do not. That said, we sometimes have select pieces in our showroom that have been lightly used. Please contact our Sales Team to inquire if we currently have what you are looking for. Q: I have some used equipment that I need to sell, do you purchase used equipment? A: We do not. There is, however, a demand for used restaurant equipment. Posting on local sites (Facebook Marketplace, Kijiji, etc) is your best bet. Q: I’m purchasing a restaurant and want to know what the value of the equipment is. Do you offer an appraisal service? A: We do not provide this service. We can certainly ballpark a current MSRP of the equipment, but because there are many variables that determine the value of used equipment, it is difficult for us to provide an accurate price. Q: Where is my order? A: If you have placed a special order or backordered items with us, we will ship them out to you, or contact you once they arrive (for pick up orders). We provide an ETA when you place your order, but from time to time, there are delays that are beyond our control - like factory shortages or transportation delays. We provide a timeframe as an estimate and update that as we receive information from our suppliers. Q: Do you accept returns? A: We can process refunds or exchanges on unused items in their original packaging with a receipt within 30 days. On unused special order and equipment returns, there is a re-stocking fee (from 10 - 25%) depending on which vendor we are returning the item to. Once an item is used, we cannot accept returns. Q: Do you have access to residential equipment or parts? A: No, we do not.
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