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Shipping Policy
Freight from Canadian Restaurant Supply Ltd.   Ship Via
Canada Post Expedited Parcel or Loomis Ground service   Receiving your Package
Check for Damage before signing!   Opening your package
Nofity CRS of shipping errors within 48 hours!
Shipping Policy

Shipping charges are available during checkout and are based on your order and FOB our Kelowna, BC warehouse. All shipping charges are in Canadian Funds and do not include applicable taxes and fees. Total amounts will be available prior to credit card processing. See below for exceptions. At this time, Canadian Restaurant Supply Ltd. (“CRS”) only ships within Canada to Canadian Addresses.

Prepaid Shipping: Depending on your location, orders may qualify for FREE Shipping. (Overweight/oversized items do not qualify. See exceptions below.)

Province Order Prepaid at...
Queen Charlotte Island or Inside Passage Coastal BC $800
rest of British Columbia $400
Alberta $400
Saskatchewan $500
Manitoba $500
Ontario $600
Quebec $600
Newfoundland/Labrador $700
New Brunswick $700
Nova Scotia $700
Prince Edward Island $700
Whitehorse, Yukon Territories* $800
Yellow Knife, Northwest Territories* $1000
Nunavut* Not Available
* Frieght to Yukon, Northwest, and Nunavut Territories, outside of areas above, must be quoted freight prior to orders being processed. Freight quotes will be emailed for approval prior to processing your order.

Carrier: The majority of our orders are shipped via Loomis Express, Canada Post, or other common courier. CRS reserves the right to determine the shipping method, based on factors such as destination, product, size, weight, etc. All shipments shipped via Canada Post and are restricted in size, weight and content by Canada Post Corporation. Shipments that exceeds these restrictions must be shipped to a commercial address via Loomis, or they can be shipped to a residential address via Loomis with the addition of a $5 Residential Delivery Fee (plus applicable taxes) which will be confirmed prior to processing your order. Orders shipped by any method will require a signature at delivery and/or pickup from the identified recipient. Larger orders may be shipped with another common carrier of CRS’s choosing. If you prefer an alternate carrier for your package, please telephone us toll-free within Canada at 1-877-722-2775 to place your order, or contact us on our Contact page. Please note that our staff will need to calculate your actual shipping costs which will be applied to your order. We cannot guarantee delivery by or after a certain hour of the day, or with a phone call prior to delivery, without charging an appointment fee. Weekend delivery may be available depending on the carrier and your location for an extra charge.

Turn Around Time: Orders will usually leave our warehouse in 1-4 days. (Most orders placed Monday through Friday before 11:00 AM Pacific Time are scheduled to ship later that day; otherwise, orders are typically shipped the next business day.) In the event of an unavoidable delay, you will be contacted by email. Please note that the date you can expect to receive your purchase is determined by the method of shipment and where your parcel is being shipped to. At this time we are only set up to ship within Canada. Items with the availability of “Special Order” can take approximately 2-8 weeks for delivery, depending on the manufacturer. Estimated lengths of transit times for shipping orders are giving during the checkout process. At CRS’ discretion, some items may be shipped direct to you from the manufacturer, to avoid or shorten delays and/or decrease shipping time.

Exceptions: Exceptions to the shipping and handling fee schedule will be on orders with items which are overweight/oversized, and will be subject to a separate freight rate. Items with a “Request Freight Quote” button will allow you inquire as to the actual freight charge prior to ordering. During ordering, our website will only apply the normal freight rates which we will then override during order processing. In the cases where freight quotes were not requested prior to ordering, we will contact you by email to confirm the actual freight cost of shipping before processing your order. Some examples of oversized and overweight products include but are not limited to furniture, equipment, and large appliances. These items will be notated in our online store for your reference with the “Request Freight Quote“ button. Please contact us if you have any questions about these exceptions.

Customer Pick Up: This optional service allows you to place your order on our site, and have it held at our Kelowna, British Columbia warehouse for pick up. Pick Up Service selection may be made during check-out on our website and is available only to users with an address in British Columbia. We will notify you via email when your order is ready for pickup, or if there are delays such as back ordered items. Pick-Up orders are Pay-In-Store and payment will be required at pick up. The pricing on your order will be held for 30 days. If your order is not picked up after 30 days from being notified it is ready, your order will be automatically cancelled and any reserved pricing may be lost. CRS currently accepts Visa, MasterCard, and Cash, or company cheque from pre-approved companies.

Backorders: Occasionally we run into out-of-stock situations because of supply fluctuations. If we happen to be out-of-stock on any item, we will ship the rest of your order immediately and backorder the out-of-stock item(s). When we ship your back ordered items, there will be no additional shipping cost to you. This does not apply to Special Order or Overweight/Oversized items.

Please note: if any glass or ceramic item above that is only sold in case packs is showing a partial backorder, we will not ship the partial case due to increased potential breakage from a case that’s already been opened. We will backorder the full case and ship, no extra charge, when the backordered items arrive.

Please note: if any part of your back order is delayed, for example, our distributor is out of stock as well, we will contact you with an estimated time of when the item will be back in stock, and to find out if you would prefer to have the item shipped to you when it is in stock, at no additional charge. If you have placed your order online and do not want the out-of-stock item to be back-ordered then we will refund your credit card for the amount of the item and adjust your shipping charges if necessary. Most back orders items will take about 2 to 3 weeks to arrive at CRS.

Please note: we may, at our discretion, automatically cancel backordered items if the ETA is longer than 30 days. We will inform you via email whether or not any items will be automatically cancelled prior to shipping your order.

Stock ETA Dates: If an item is Out-of-Stock, an ETA date will be shown as to when stock is expected to arrive at CRS. ETA dates listed as “After” mean that we may have stock arriving before that date, but it has already been allocated for sale. More stock will be arriving after the ETA date shown, and once we have that date, the ETA date will be updated. On items displaying “Not Yet Known”, then no ETA date is available as we may not have been provided one by the supplier, or we have not yet placed our regular order with that particular supplier. Regular orders may occur anywhere from one week to two weeks or longer in frequency, depending on the supplier and minimum order requirements.

Damaged Goods: When your shipment arrives, please inspect thoroughly for any damage. If there is any damage to the package or your goods, please write “Damaged” on the shipping slip above your signature, and call us immediately to initiate an insurance claim with the courier company. Shipments sent via Loomis have up to 48 hours after the time of delivery to make a claim for damages goods. Canada Post is within 72 hours to make a claim. Other couriers may differ in their deadlines, some as low as 48 hours. If you do not sign for damaged goods as “damaged”, CRS will not have any recourse to file a claim for damages with the courier and will not be able to replace or repair goods damaged in shipping. If your order was shipped collect, you will need to file the claim for damages with your freight company.

Please note: As no courier company insures glass or ceramic items, we will endeavour to make certain that your items are extra carefully wrapped and packaged; however, all shipped glass and ceramic items are final sale, and shipped at your own risk.

Dangerous Goods: Products that have been deemed Dangerous Goods by Transport Canada will require a $12 Dangerous Goods shipping fee (plus applicable taxes) that will be added to your order when we complete the credit card pre-authorized tranasction and ship your order. If the volume/quantity of the product qualifies as “Limited Quantites’, then there will not be an extra added charge. This charge will also not be applied if the product is picked up from our Kelowna, BC Showroom. More information about which products are Dangerous Goods, as well as which products may be shipped as “Limited Quantities”, can be found on the individual products’ detail pages. Since liquids and Dangerous Goods cannot be shipped via Canada Post, we will only be able to ship these kinds of products to a commercial address by common carrier.

Responsibility: CRS assumes no responsibility for delays or extra shipping charges incurred due to improper addresses, including but not limited to, submitting a street address where a PO Box is required, giving the wrong address, wrong postal code, missing unit or suite number, etc. If any order is returned to CRS as unclaimed or undeliverable, additional shipping charges will have to be collected prior to reshipping your order. If the order is not wanted, then only the portion of your order excluding any original shipping charges or fees will be refunded. The return shipping fees charged by the courier will also be deducted from your refund.

Returns: We understand that making a purchase online or through the mail can sometimes mean you receive something that was not what you were expecting. Therefore, if you are not satisfied with any part of your purchase, please contact us at 1-877-722-2775 to obtain a Return Authorization. Returns made without a Return Authorization will be refused from the courier at our warehouse and returned to you at your expense. Except in unusual situations, CRS is not responsible for return shipping charges. If items are returned as billed collect to CRS, the shipping charges will be deducted from the refund or credit amount. As Used, Clearance, Equipment Specials, and Special Order items are deemed Final Sale, they are not eligible for returns. Product that has been opened and used, or product that was special made or cut, will not be eligible for return. A restocking fee of 25% will be assessed and deducted from the value of the returned items. For orders that are automatically returned by the courier because they were unable to deliver and packages were not claimed at courier depots, they will be subject to the same restocking fees as well as extra freight charges for the return trip.

Please note: We cannot process refunds until we have received the product back in good condition. If you are shipping something back to us because you have discovered that it does not meet your needs, we do ask that you choose a safe method of shipment and ensure the product is properly packaged. This is an important step in ensuring that your refund can be processed effectively.

© Canadian Restaurant Supply Ltd. 2007-2017
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